Returns & Exchanges

At Tamwenat Elzekrayat, we prioritize the freshness and safety of our food products. If you receive an item that is damaged or incorrect, our policy ensures a quick resolution within 24 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Please check your food items immediately upon arrival for any signs of damage, expiration, or incorrect packaging.

• 2.
  Contact Support

  Email our team or message us on WhatsApp with your order number and clear photos of the items you wish to return.

• 3.
  Verification Process

  Our quality control team will review your request within 4 hours to verify the condition and eligibility of the food products.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.